Cancel or Return Starlink in Canada: Refund Process Explained

Starlink Canada has no contract and a 30-day money-back guarantee on hardware. Cancelling is straightforward. Returning the dish after 30 days requires the secondary market (Kijiji, Facebook Marketplace, Reddit). Here’s the full process.

Cancelling service (any time)

1. Open the Starlink app on your phone
2. Tap “Account” (top right corner icon)
3. Select the dish/subscription you want to cancel
4. Tap “Cancel Service”
5. Choose effective date: end of current billing period, or immediately (no refund for partial month)
6. Confirm cancellation

No fees, no contract penalty. Your Starlink account remains active so you can reactivate later without re-paying for the dish.

Returning the dish within 30 days

If you bought your dish less than 30 days ago and want a full refund:

1. Open the Starlink app → Account → Manage Equipment → Return
2. Print the prepaid Canada Post shipping label
3. Pack the dish in its original box (or any sturdy box with bubble wrap)
4. Include power supply, cable, router, and any accessories
5. Drop at any Canada Post location
6. Track delivery; refund issued within 14 days of receipt

Full refund includes: dish cost, original shipping, taxes. Service fees for active months not refunded.

After 30 days: sell the dish

Starlink doesn’t accept hardware returns after 30 days. Your options:

• Kijiji: typical Standard Gen 3 sells $200-300 (used 12 months). Mini sells $180-250.
• Facebook Marketplace: similar prices, larger audience
• Reddit r/Starlink_Canada: tech-savvy buyers, prices $250-350
• Pawn shop: $100-200, worst value but immediate cash
• Keep in storage: in case you return to rural living later

Transferring ownership of a used dish

Before selling, remove the dish from your Starlink account:

1. Starlink app → Account → Manage Equipment → Remove from Account
2. The buyer creates their own Starlink account
3. Buyer adds the dish via its serial number (printed on the dish base)
4. Buyer starts a fresh subscription

WARNING: never buy a used dish that hasn’t been removed from the seller’s account. The dish will not activate for you and will appear stolen.

Pausing instead of cancelling

For seasonal users (cottage, RV): instead of cancelling, switch to Standby Mode at $15/month. This pauses service but keeps your account and dish-to-account binding active. Reactivate instantly via the app.

Standby is only available on Roam plans. Residential plans cannot pause — you must cancel and reactivate.

Common cancellation scenarios

• “Moving to a city with fibre”: cancel service, sell the dish to a rural friend or on Kijiji
• “Speed is too slow at peak hours”: contact Starlink support first — sometimes a software update or different cell allocation fixes it
• “Too expensive after price increase”: switch to a cheaper plan (Residential Lite $60/mo) or pause via Standby
• “Selling my RV / closing my cottage”: cancel service, sell the dish, refund the dish portion via secondary market
• “Switching to Amazon Leo when it launches”: cancel Starlink, keep the dish in storage. Amazon Leo not expected before late 2027.

Cancellation FAQ

Will I get charged on the last day?

Starlink bills monthly. If you cancel mid-month, you pay through the end of the current billing cycle (no partial refund for unused days).

Can I cancel and reactivate later?

Yes. Your account remains active. Reactivation: log into Starlink app, select your dish, choose a plan, start paying again. Same dish, same account, takes 5 minutes.

What if I rent my dish ($15/month)?

Return the dish to Starlink via the prepaid label any time. Stop paying. No early termination fee.

How do I know how old my dish is for resale?

The Starlink app shows your activation date under Account → Equipment. Disclose this honestly to buyers. Most used dishes are 1-3 years old in 2026.

*1 free month of Starlink service (equal to your plan) automatically credited 30 days after activation of your service, when you order through our official referral link RC-DF-7650727-61403-46. Official SpaceX program. No extra cost to you: same price as starlink.com. FastSat.ca also receives a free month, which funds the site.