We answer all reasonable emails within 48 hours. We can’t help with your Starlink account or service issues — for those, contact Starlink support through the official app.
What we can help with
- Questions about choosing the right Starlink plan
- Corrections to outdated or incorrect information on our site
- Sharing your real Canadian Starlink experience (we credit anonymous quotes)
- Partnership inquiries (installer networks, content collaborations)
- Press inquiries
What we can’t help with
- Account issues, billing, suspensions on your Starlink account — contact Starlink via the official app
- Service outages or technical troubleshooting on your dish — contact Starlink
- Pre-sales sales support for a specific Starlink order — order through the official site (or our referral link for 1 month free)
- Refund requests on a Starlink purchase — contact Starlink directly
Contact email
📧 hello@fastsat.ca
Response time: typically within 48 hours, longer on weekends and holidays.
Mailing address
FastSat (PICARD Consultants)
Quebec, Canada
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